We allow a change of delivery address only if the order has not been picked up by our carrier company. If an order has been picked up, no further amendments on the delivery address can be made (unless the order is already held for other reason).
If you need to change the delivery address after placing an order, please contact our customer service team as soon as possible. Please get ready with the following information for verification purposes:
- Order number
- Registered first and last name
- Registered address
- Registered telephone number
Once your provided information matching with our record, please provide new delivery address details in the following format:
Company (if any):
*By contacting us does not constitute an agreement nor does it mean we can act upon your request. We are not liable or responsible for any requests which are not received or read after the order has been invoiced. Once your order has been dispatched from our warehouse, we CANNOT make any further changes or stop the order.