Firstly, you can unpack the received products to check if all your purchased products are in the package because sometimes our packing staff would place smaller items inside the boxes of bigger items to save more space.


Secondly, check your email inbox to see if you receive any emails from us regarding the purchase order. It is possible that we may split your order into different delivery (more than one) to speed up the delivery process. 


If none of the above helps, you can always contact us for further assistance. By providing your product order number of the missing product, we can cross-check with our warehouse records. There are times where the product went missing or has been lost/stolen during delivery transit (this is very rare but it can happens). If it is a lost/stolen case, you need to urgently contact and report to the relevant courier company as soon as possible. It is important that you should contact the courier company directly and follow their incident reporting system process accordingly. They will provide you with a report/complain confirmation and we will confirm the incident on our side when we speak to the courier company.


However, we are not able to independently verify a lost/stolen complaint. We need to wait for the determination and decision from the courier company as to whether they accept the compensation claim. If they accept the claim, they will either offer you the compensation directly, or to compensate us accordingly. In which case, we will inform you to refund the monies to you or to make a new delivery to you at your discretion. As the compensation confirmation process can takes a longer time, you may want to consider to make a new purchase order from us if you need the products urgently.