Please note that not all the products listed on our website are available immediately. If the product is marked ‘Add to cart’ on the product page or during check-out, such product is available immediately and our standard delivery shall apply. If your product is marked ‘Pre-order’ on the product page or during check-out, such product is not available immediately as we need to order from our suppliers and delivery times shall be extended. 


In the event that our suppliers are not able to supply the product in a timely manner, we will contact you as soon as possible and you will be offered an opportunity to cancel your order or continue with your order where the product will be dispatched once the products are available.


If your order has not arrived within our estimate delivery timeframe, please do not hesitate to contact our customer support at support@xiaomiaustralia.com.au for status update and further assistance.