What are the delivery charges?
Free standard delivery for orders over $99 and a standard shipping fee of $10 for orders under $99.
Mon, 27 Aug, 2018 at 2:46 PM
Do you deliver to overseas?
No, we only deliver within Australia.
Fri, 17 Aug, 2018 at 10:40 AM
Do you deliver to PO boxes or Parcel Locker?
Unfortunately, our appointed third party delivery companies do not deliver to Po Boxes or Parcel Locker. We will prompt you to provide other address if you ...
Mon, 27 Aug, 2018 at 2:48 PM
Can I still change my delivery address after placing my order?
We allow a change of delivery address only if the order has not been picked up by our carrier company. If an order has been picked up, no further amendments...
Wed, 29 Aug, 2018 at 1:23 PM
Who will deliver my order?
We use different shipping carriers depending on the types and sizes of the products as well as the delivery address. Our existing shipping carriers are Aust...
Mon, 27 Aug, 2018 at 5:19 PM
When will my products be shipped?
We always try our best to ensure all orders are shipped within 24 - 48 business hours. However in  some rare cases it may take longer. Generally our delive...
Fri, 31 Aug, 2018 at 2:01 PM
Will I be informed when my product is shipped?
When your item leaves our warehouse, we will send you a confirmation email with a tracking number and courier contact details for your ease of reference and...
Mon, 27 Aug, 2018 at 3:11 PM
How do I track my order?
Once your order has been dispatched, we (or our carrier company) will send you an email confirming the product despatch and providing you with the relevant ...
Mon, 27 Aug, 2018 at 3:17 PM
How do I collect my delivery items?
Our courier will usually contact you before delivery to arrange for a suitable delivery time and delivery location (where reasonable) at your delivery addre...
Mon, 27 Aug, 2018 at 5:25 PM
Do I have to sign for my delivery?
Yes, we require signature on delivery. If you are unsure whether you will be available at the delivery address during the delivery hours, we recommend you t...
Wed, 29 Aug, 2018 at 1:47 PM